Terms & Conditions

Age Restriction

All customers must be 18 years or older to place an order. By purchasing from us, you confirm that you meet this legal requirement.

Limited Edition Restrictions

To ensure fair access, certain limited-release bottles are restricted by quantity per customer and household. Any attempt to purchase more than the allowed quantity will result in order cancellation and refund. This applies both in-store and online.

Refunds for Overselling

Due to high demand for limited releases, we reserve the right to refund orders that cannot be fulfilled. Orders are processed in numerical order, but simultaneous purchases may lead to stock discrepancies. If an item sells in-store before online orders are processed, we will notify customers, offer an alternative or full refund, and advise on restocking times.

Bottle Size

Unless otherwise stated, all bottles are 70cl for spirits and 75cl for wines. Prices include VAT at 20%.

Errors & Omissions

We reserve the right to change prices without prior notice if an error has occurred.

Images & Presentation

Product presentation may vary due to manufacturer updates. If you require a specific packaging style, contact us before ordering.

Discounts, Vouchers & Coupons

Coupon codes are valid online only and cannot be combined unless explicitly stated.
Voucher codes cannot be applied to restricted products (items with purchase limits or low stock).

Free Delivery codes apply only to UK Mainland (exclusions or extra charges may apply for Highlands, Islands, and Channel Islands).

Strength & Vintages

Alcohol strength and vintages may vary slightly from those listed. If a vintage is unavailable, we will send the next available option. Please specify any preferences when ordering.

Insurance

All UK orders are insured. International shipments are sent at the buyer’s responsibility. Though we take great care in packaging, we recommend additional insurance where applicable.

Dispatch & Delivery

Orders placed before 2pm (Monday to Friday) are dispatched the same day. If a delay occurs, we will notify you. See our Delivery Information page for further details. Goods are shipped via third-party couriers, and their terms and conditions apply.

Secure Payments

We prioritise security by using Sage Pay, one of the UK’s largest independent payment processors, compliant with PCI DSS (payment card industry data security standards).

Card Security

We do not store your card details—transactions are securely processed through Sage Pay.

Payments are encrypted and sent to banks for processing.

3D Secure (Verified by Visa / SecureCode by MasterCard) protects your transactions with an extra security check.

Data Protection

We comply with the Data Protection Act 1998 and collect customer data only for order processing and service improvement.

  • We will never collect sensitive information without consent.
  • You may request access to the data we hold at any time.
  • Your details will never be shared without permission.
  • If data is transferred outside the EEA (European Economic Area), we will first obtain your consent.
  • Cookies & Tracking
  • We may use cookies to improve the user experience. You can modify your browser settings to disable cookies if desired.

Customer Reviews

We partner with Reviews.co.uk to collect feedback. By placing an order, you consent to sharing your name, email, and purchased items for review invitations.

We appreciate every review and value your feedback—it helps us improve our product selection and customer experience.