Delivery Information

We strive to provide fast and reliable delivery, with Free Express Delivery on orders over £150 (UK Mainland only).

Express Delivery

Orders placed by 2pm (Monday to Friday) are dispatched the same day.
Orders placed after 2pm Thursday arrive on Monday.
Orders placed after 2pm Friday arrive on Tuesday.
A signature is required, with GPS-confirmed tracking.
Bank Holidays and seasonal holidays are not considered working days by couriers.

Standard Delivery

Economy (2-3 working days) – Orders placed before 2pm (Monday to Friday) are dispatched the same day.

European & International Shipping

Our European and international services are temporarily paused, but we review this regularly.
Customers may use 'Forward Shipping' services at their discretion and risk.
Delivery Addresses
Please double-check your delivery address when placing an order, as incorrect details may lead to extra charges for returns or resends.
Changes after dispatch may incur a courier fee, passed on to the customer.

Delivery Instructions

If you won’t be home, consider using a work address for delivery.
Parcels may be left with a neighbour or in a safe place (porch, garage, back door) at your own risk—please specify this when ordering.
If sending to someone else, include their work address and contact number where possible.

Damaged Parcels

We take care to pack orders securely, but if breakages occur:

Report any damage within 24 hours of receipt.

Inspect goods upon delivery and notify the courier of any issues immediately—damage not reported at the time of delivery may not qualify for refunds or compensation.

Contact Drink Finder / Constantine Stores Ltd within 24 hours for assistance.

Damaged goods will either be refunded or replaced (stock permitting).

If you notice external damage before opening, refuse the order and ask the courier to return it.

Refunds are processed within 28 days.

Late or Missing Orders

If a ‘Sorry we missed you’ card is left, contact your local depot immediately.

Parcels not collected within three working days are returned to us—re-sending may incur additional costs.

Deliveries typically arrive between 7am and 9pm.

Couriers attempt delivery twice—after two failed attempts, collection from the depot is required.

While our courier service is highly reliable, we cannot be held accountable for delays beyond our control.

Delivery Restrictions

We do not deliver to the USA, Canada, or countries not listed.

Express delivery is unavailable for Channel Islands, Isle of Man, Isle of Scilly, and Northern Ireland.

For any further queries, please contact us at (+44) 01326 340226.