We're changing the way we process payments at Drinkfinder to improve our customer experience. Using Klarna you will have the option to pay immediately via card or pay after delivery 14 days later.

Who are Klarna?
Klarna is a global payment processor that we use to process payments. Klarna has 1200 employees and 35 million consumers and works with 50'000 online retailers.

So What are My Payment Options?
You can take advantage of our Pay After Delivery payment option with Klarna, where you can pay for the goods once you have received them via debit card or bank transfer. Alternatively, you can pay with debit or credit card (Visa/Mastercard) immediately in the checkout. Also, it works brilliantly on all devices!

How Does Pay After Delivery Work?
Once your order is confirmed you will receive an email with a payment link from Klarna. You will then have 14 days to complete the payment online at your convenience at no extra cost. Please ensure your contact details are correct to make sure there are no issues with contact regarding payment.

Can I Save My Card Details to Make for a Faster Checkout Experience?
Absolutely! Gone are the days of continually typing your payment details when you next place your order. When making a purchase with Klarna for the first time you need to provide your mobile phone number, your e-mail and billing address. The second time using Klarna becomes even better, only your email address and postcode will be needed to complete your order offering the fastest possible way to checkout anywhere anytime.

I have Cancelled my Order. How Long will it take to Receive my Refund?
As soon as we’ve registered your cancellation or your return, the repayment will be processed by Klarna within the next working week.

Paying After Delivery

I can't see the Pay After Delivery option on the Payment Page, only Pay with Card. Why is this?
If you can't see the option to Pay After Delivery you may not be eligible to qualify for the pay later option with Klarna on this occasion but will still be able to place the order now using the pay with card option.

If Klarna Gives me the Option to Pay after Delivery within 14 days, does a Credit Search Take Place Against Me?

Klarna does not run formal credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries called a quotation that does not affect credit scores.

I Have Been Asked to Go to Klarna's Site. Is this Correct?

If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

How is my Statement Sent?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment via a link to the payment page.

I Haven't Received an Email with my Statement/Payment information.
Please contact Klarna Customer Services on 0808 189 3333. They will be able to provide you with the payment details.

Can I Postpone my Due Date?
You can contact Klarna Customer Service on 0808 189 3333 to see if it is possible to postpone the due date of your payment.

I've been charged a late fee by Klarna

Unfortunately late payments beyond the 14 day period will incur a late fee. Please contact Klarna Customer Service on 0808 189 3333 to make payment as soon as possible.

Can I Deliver to an Address other than my Billing Address?

Yes, at the time you place your order. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you Received my Payment?
After we have received confirmation of your payment from Klarna, we will send you an order confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna Customer Service on 0808 189 3333.

I have cancelled my order. How long will it take until I receive my refund?
As soon as we’ve registered your cancellation or your return, the repayment will be processed by Klarna within the next working week.

What Happens to my Invoice, when I've Returned the Goods?
Once we have received the returned item (partial or full) and you have received the confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

How will I be Refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for us to make the repayment.

Do you have any Questions Regarding your Klarna Payment?
Visit us on https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service.

Open 7 days a week:
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM
0808 189 3333

Klarna's Buyer Protection Policy for Customers

In the highly unlikely event that there is a problem with your purchase, Klarna’s Buyer Protection Policy ensures that you don’t have to pay – or get your money back. The aim of our Policy is to let you feel at ease when you shop. When you pay with Klarna, you can also trust that we process your personal data at the highest security level compliant with the Data Protection act and registered with the Financial Conduct Authority.