Delivery Information

Quick Information

Express Delivery must be placed before 2pm for same day dispatch (Monday to Friday).

Express Delivery placed after 2PM Thursday will arrive on Monday.

Express Delivery placed after 2PM Friday will arrive on Tuesday.

Shipping Times

Economy Delivery is 2 to 3 day.

Express Delivery is next working day (Monday to Friday).

Express Delivery

• All orders received by 2pm (Monday to Friday) will be dispatched on the same day, orders received after 2pm will be dispatched on the next available day.
• Express orders placed after 2pm Thursday will arrive the following working day - Monday.
• Timed delivery service available at extra cost. Please contact us for more details.
• This service is signature mandatory and GPS confirmed.
• Bank Holiday and Seasonal Holiday dates are not considered working days by the courier.

Standard Delivery

• Economy Delivery is 2-3 working days.
• Economy orders are dispatched the same day if ordered before 2pm Monday to Friday.

European Delivery

• We have unfortunately taken the decision to pause European and International shipping until further notice - this is reviewed regularly. We can advise using 'Forward Shipping' services, these are at the customers discretion and risk. Our parcels are very well packed for safe international shipping.

Delivery Addresses

• Double check the delivery address when you submit the order!
• Drink Finder / Constantine Stores Ltd is not accountable for incorrect information given to us and will pass on any incurred costs for a return or resend.
• Change of address after it has been dispatched may incur a cost from the courier and past to the customer.

Delivery Instructions / Suggestions

• Use a work address where possible if nobody is going to be home.
• Give instructions for parcels to be left with neighbours or we can leave the parcel at your risk in a porch, garage, back door etc without a signature. You must state this when placing the order.
• If you are sending to another person, please send to their work address if possible and include a contact telephone number for them.

Damaged Parcels

• Here at Drink Finder we pack our goods with the upmost care and use quality packaging to ensure safe travels between our shop and the orders destination. In the occasion of a breakage please follow the below procedure.
• Ensure all breakages or defects are reported within 24 hours of receiving the order.
• Goods must be checked at time of delivery and any loss or breakage must be reported to the courier at the time of delivery. Damaged goods not noted at the time of delivery will be exempt from any compensation and refunds.
• Contact us here at Drink Finder / Constantine Stores Ltd within 24 hours to report this to get assistance in resolving the issue.
• If goods are damaged or broken, we will either give a full refund for the broken goods or arrange for another one to be sent out to you (stock permitting).
• We will work with you the customer to resolve the issue and the correct action will be taken at our discretion.
• If you notice something wrong at the point of delivery without opening it, please refuse the order and tell the courier to return right away.
• Refunds will be made within 28 days.

Late or Missing Orders

• Contact your local depot as soon as you receive a 'Sorry we missed you' card.
• If you do not contact the depot the parcel will be returned to us after 3 working days, the cost of which will be passed on to the customer. To re-send the parcel a further delivery charge may be required.
• Delivery times are usually between 7am to 9pm.
• The courier’s policy is to attempt delivery twice, if on the first occasion they are unable to deliver they will leave a card with the consignment number and branch telephone number. They will then attempt a delivery on the following day, if this fails you will have to collect the parcel from the depot.
• Whilst we and our customers are very happy with our couriers of choice and their punctuality of expected days and delivery slot times given, we cannot be held accountable or accept liability for a late delivery if caused by circumstances outside of our or their control.

Restrictions

• We do not deliver to the USA, Canada or any country not listed in the shipping section below. We do review the countries we are able to deliver to once a year.
• Chanel Islands, Isle of Man, Isle of Scilly and Northern Ireland – Express delivery is not available.