Damaged & Wrong Goods

What should I do?

We ask that for either situation of a damaged or an incorrect item that has been sent that you take photographs immediately to be able to provide the team with the information they need to assess and resolve the issue. We ask that you report either issue immediately at the point of delivery or within 24 hours of the delivery.

Damaged Parcels

• Here at Drink Finder we pack our goods with the upmost care and use quality packaging to ensure safe travels between our shop and the orders destination. In the occasion of a breakage please follow the below procedure.
• Ensure all breakages or defects are reported within 24 hours of receiving the order.
• Goods must be checked at time of delivery and any loss or breakage must be reported to the courier at the time of delivery. Damaged goods not noted at the time of delivery will be exempt from any compensation and refunds.
• Contact us here at Drink Finder / Constantine Stores Ltd within 24 hours to report this to get assistance in resolving the issue.
• If goods are damaged or broken, we will either give a full refund for the broken goods or arrange for another one to be sent out to you (stock permitting).
• We will work with you the customer to resolve the issue and the correct action will be taken at our discretion.
• If you notice something wrong at the point of delivery without opening it, please refuse the order and tell the courier to return right away.
• Refunds will be made within 28 days.

Wrong Goods

If you have received an incorrect item on your order please let us know within 24 hours of receiving your order by calling us on 01326 340226 - Monday to Saturday 9am – 5.30pm (closed between 1-2pm). We will be happy to help.